National Complaint System Manager

Join the Bangka Belitung Provincial Government as a National Complaint System Manager and play a pivotal role in enhancing public service transparency and accountability. You will oversee the implementation, maintenance, and optimization of the Sistem Pengaduan Masyarakat (SPM), a critical platform for citizens to voice their concerns and complaints. Based in Pangkal Pinang, this role offers a unique opportunity to drive digital transformation in government services while contributing to the development of a more responsive and citizen-centric administration.

As a National Complaint System Manager, you will be responsible for ensuring the SPM platform is user-friendly, efficient, and compliant with national regulations. You will work closely with various government agencies to streamline complaint handling processes, reduce response times, and improve overall service quality. This role is ideal for a professional who is passionate about leveraging technology to solve public problems and is eager to make a tangible impact in their community.

If you are a skilled and dedicated individual looking to advance your career in the public sector, we invite you to apply for this exciting opportunity. Join us in Bangka Belitung Provincial Government and be part of a team that is committed to delivering exceptional public services.

📋 Tanggung Jawab Pekerjaan

• Oversee the implementation, maintenance, and optimization of the Sistem Pengaduan Masyarakat (SPM) platform.
• Ensure the SPM platform is user-friendly, efficient, and compliant with national regulations.
• Coordinate with various government agencies to streamline complaint handling processes.
• Develop and implement strategies to reduce response times and improve overall service quality.
• Monitor and analyze system performance to identify areas for improvement.
• Provide training and support to users of the SPM platform.
• Collaborate with the IT department to ensure the SPM platform is secure and up-to-date.
• Represent the government in public forums and events to promote the SPM platform.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in managing and optimizing digital platforms.
• Proven experience in working with government agencies and public sector clients.
• Strong knowledge of national regulations and compliance requirements.
• Proficiency in using project management tools such as JIRA, Trello, or Asana.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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