Customer Service Representative - Marketplace & E-Commerce Support

Join a dynamic team as a Customer Service Representative specializing in marketplace and e-commerce support in the heart of Jakarta. This role is perfect for proactive individuals with a passion for digital platforms and a commitment to delivering exceptional customer experiences. As part of our dedicated team at Private Advertiser, you'll play a crucial role in ensuring our customers have a seamless and satisfying journey across our marketplace and e-commerce platforms.

In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing top-notch support. You'll work closely with our team to enhance customer satisfaction and drive positive outcomes. This is an opportunity to grow within a company that values innovation and customer-centricity, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and effective resolutions.
• Provide exceptional customer service by being polite, patient, and empathetic in all interactions.
• Assist customers with product information, order status, and return/exchange processes.
• Collaborate with the sales and marketing teams to promote our products and services.
• Monitor customer feedback and suggest improvements to enhance the customer experience.
• Maintain accurate and up-to-date records of all customer interactions.
• Stay updated with the latest trends and best practices in customer service and e-commerce.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the e-commerce or marketplace industry.
• Excellent communication skills in both written and spoken Indonesian.
• Strong problem-solving and multitasking abilities.
• Familiarity with customer relationship management (CRM) software such as Zendesk, Freshdesk, or similar tools.
• Basic knowledge of e-commerce platforms like Shopee, Tokopedia, or Lazada is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proactive attitude and a passion for delivering exceptional customer experiences.
• Willingness to undergo a background check and provide a police clearance certificate.

🛠️ Keahlian

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