Customer Experience & Operations Executive - Bali

Join RPG Commerce as a Customer Experience & Operations Executive in the vibrant and dynamic environment of Bali, Indonesia. This role is perfect for a detail-oriented professional passionate about delivering exceptional customer service and optimizing operational processes. You'll be at the heart of our customer interactions, ensuring every experience is seamless and memorable.

At RPG Commerce, we're a leading e-commerce platform connecting buyers and sellers across Indonesia. Our mission is to create a trusted and efficient marketplace, and your role will be crucial in achieving this. In this position, you'll work closely with our customer service team, handling inquiries, resolving issues, and ensuring our customers feel valued and supported.

As a Customer Experience & Operations Executive, you'll use tools like Zendesk for customer support, Google Workspace for communication, and Salesforce for CRM. You'll need to be fluent in Indonesian, both written and spoken, and comfortable working in a fast-paced, multitasking environment.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints, ensuring timely and effective resolutions.
• Monitor and improve customer satisfaction metrics, implementing strategies to enhance overall experience.
• Collaborate with the operations team to streamline processes and identify areas for improvement.
• Coordinate with cross-functional teams to ensure seamless execution of customer-related tasks.
• Analyze customer feedback and data to identify trends and opportunities for service enhancement.
• Provide training and support to the customer service team, fostering a culture of excellence.
• Stay updated with industry trends and best practices in customer service and operations.
• Contribute to the development and implementation of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service, operations, or a related field.
• Strong knowledge of customer service best practices and operational processes.
• Excellent communication skills, both written and spoken, in Indonesian.
• Proficiency in using customer service software like Zendesk and CRM tools like Salesforce.
• Ability to work in a fast-paced, multitasking environment.
• Strong problem-solving and analytical skills.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

Lowongan Terkait