Application Support Specialist - Digital E-Wallet Solutions

Join Rising Tide Digital as an Application Support Specialist and play a pivotal role in delivering seamless digital e-wallet solutions to our high-profile clients. Based in the vibrant hub of Bali, Indonesia, you’ll collaborate with cross-functional teams to ensure our e-wallet platform runs smoothly, providing exceptional support to users and clients alike. This role offers a unique opportunity to work in a dynamic environment, leveraging your technical expertise to drive innovation in the digital finance sector.

As an Application Support Specialist, you'll be the first point of contact for resolving technical issues, troubleshooting problems, and ensuring high availability of our e-wallet services. You'll work closely with developers, product managers, and clients to implement solutions, document processes, and continuously improve our support systems. With Rising Tide Digital, you'll have the chance to grow your career while contributing to cutting-edge digital solutions in Bali's thriving tech community.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and 2 technical support for our e-wallet platform, resolving issues promptly and efficiently.
• Collaborate with development teams to identify, diagnose, and resolve complex technical problems.
• Document and maintain comprehensive knowledge base articles and troubleshooting guides.
• Monitor system performance and proactively identify potential issues before they impact users.
• Work with clients to understand their needs and provide tailored support solutions.
• Participate in continuous improvement initiatives to enhance our support processes.
• Stay up-to-date with industry trends and emerging technologies in the digital finance sector.
• Mentor and support junior team members in their professional development.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in application support or a similar role, preferably in the digital finance sector.
• Strong technical skills in troubleshooting and resolving software issues.
• Proficiency in using support tools such as Zendesk, ServiceNow, or similar platforms.
• Experience with e-wallet platforms or digital payment systems is a plus.
• Excellent communication and interpersonal skills to work effectively with clients and cross-functional teams.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Certification in ITIL or other relevant technical support certifications is a plus.

🛠️ Keahlian

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